Friday, 9 March 2018

Job Opportunity at Wassha, Customer care

  Ajira Yako       Friday, 9 March 2018


General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

·         deal directly with customers either by telephone, electronically or face to face

·         respond promptly to customer inquiries

·         handle and resolve customer complaints

·         obtain and evaluate all relevant information to handle product and service inquiries

·         provide pricing and delivery information

·         perform customer verifications

·         set up new customer accounts

·         process orders, forms, applications and requests

·         organize workflow to meet customer timeframes

·         direct requests and unresolved issues to the designated resource

·         manage customers' accounts

·         keep records of customer interactions and transactions

·         record details of inquiries, comments and complaints

·         record details of actions taken

·         prepare and distribute customer activity reports

·         maintain customer databases

·         manage administration

·         communicate and coordinate with internal departments

·         follow up on customer interactions

·         provide feedback on the efficiency of the customer service process

Education and Experience           

·         High school diploma, PR degree or equivalent

·         Experience of not less than two years

·         knowledge of customer service principles and practices

·         knowledge of relevant computer applications

·         ability to type

·         knowledge of administrative procedures

·         numeric, oral and written language applications

·         product knowledge

Key Competencies

·         interpersonal skills

·         communication skills - verbal and written

·         listening skills

·         problem analysis and problem-solving

·         attention to detail and accuracy

·         data collection and ordering

·         customer service orientation

·         adaptability

·         initiative

·         stress tolerance

·         flexibility

How to Apply

Interested individuals should submit their applications to indicating:

  • Why you think you qualify for this post
  •  Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.
  • Names and contacts of three referees who have supervised you in your previous working history

Telephone calls will not be entertained.

Note: DeadLine  20th March 2018

Thanks for reading Job Opportunity at Wassha, Customer care

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