Job Opportunity at at Mwalimu Commercial Bank PLC (MCB), Customer Service Officer

Position: Customer Service Officer 
Reporting to: Branch Manager

Key Responsibilities : 

  • Prospecting and recruiting new customers for the various personal banking products for the branch.
  • Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch. 
  • Managing and controlling the customer queues by monitoring the banking hall 
  • Ensure customers are well informed of all the products on offer 
  • Order ATM cards, cheque books, issue account balances and attend to Front Office account queries
  • Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall. 
  • Ensure all entries being processed are fully authorized 
  • Perform any other duties as assigned by the line manager


Qualifications: 

  • Bachelor degree 
  • Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
  • Must be honest, firm, smart and hard working 


Applications Deadline: 20th May 2018

Mode of Application 
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz 

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.


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Job Opportunity at at Mwalimu Commercial Bank PLC (MCB), Customer Service Officer Job Opportunity at at Mwalimu Commercial Bank PLC (MCB), Customer Service Officer Reviewed by Ajira Yako on Monday, May 14, 2018 Rating: 5
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