Monday, 14 May 2018

Job Opportunity at at Mwalimu Commercial Bank PLC (MCB), Customer Service Officer

Position: Customer Service Officer 
Reporting to: Branch Manager

Key Responsibilities : 

  • Prospecting and recruiting new customers for the various personal banking products for the branch.
  • Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch. 
  • Managing and controlling the customer queues by monitoring the banking hall 
  • Ensure customers are well informed of all the products on offer 
  • Order ATM cards, cheque books, issue account balances and attend to Front Office account queries
  • Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall. 
  • Ensure all entries being processed are fully authorized 
  • Perform any other duties as assigned by the line manager


  • Bachelor degree 
  • Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
  • Must be honest, firm, smart and hard working 

Applications Deadline: 20th May 2018

Mode of Application 
All applications, CVs and Certificates should be sent through 

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.