Job Oppportunity at at Mwalimu Commercial Bank PLC, Call Center Officer

Position: Call Center Officer 
Reporting to: Customer Service Manager

Key Responsibilities : 
• Respond to all incoming customer calls, internal requests and email correspondences.
• Ensure all complaints are captured on time and resolved within the turnaround time.
• Prepare and update complaint database timely, making sure it is properly written.
• Modify and improve all the processes which creates barriers in serving customers to improve customer satisfaction.
• Ensure acknowledgment, holding and resolution calls, letters and emails are issued timely to customers and customers documents are filed properly.
• Perform any other duties as assigned by the line manager

Qualifications: 
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be friendly, honest, firm, smart and hard working
• Ability to communicate to customers and provide support on time

Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz 

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.


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Job Oppportunity at at Mwalimu Commercial Bank PLC, Call Center Officer Job Oppportunity at  at Mwalimu Commercial Bank PLC, Call Center Officer Reviewed by Ajira Yako on Monday, May 14, 2018 Rating: 5
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