Monday, 14 May 2018

Job Oppportunity at at Mwalimu Commercial Bank PLC, Call Center Officer

Position: Call Center Officer 
Reporting to: Customer Service Manager

Key Responsibilities : 
• Respond to all incoming customer calls, internal requests and email correspondences.
• Ensure all complaints are captured on time and resolved within the turnaround time.
• Prepare and update complaint database timely, making sure it is properly written.
• Modify and improve all the processes which creates barriers in serving customers to improve customer satisfaction.
• Ensure acknowledgment, holding and resolution calls, letters and emails are issued timely to customers and customers documents are filed properly.
• Perform any other duties as assigned by the line manager

Qualifications: 
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be friendly, honest, firm, smart and hard working
• Ability to communicate to customers and provide support on time

Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz 

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.