Monday, 29 October 2018

Job Opportunity at DRG Tanzania, Customer Service Representative

About us: DRG is one of the World’s leading independent distributors of content. We are proud to be a truly independent partner - as we do not own production companies and are not owned by a broadcaster, we are uniquely positioned to sell every programme we represent on its own merit and, we do not operate in a competitive environment with any of our production partners. Our commitment is simple: to be passionate about the programmes we offer; to sell strategically and effectively; to be innovative in our marketing approach; and to be clearly accountable to our clients

Title: Customer Service Representative

Description: Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Job Description
– As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:
– Ability to navigate through multiple computer applications with speed and accuracy.
– Ability to work with customers to resolve inquiries.
– Provide troubleshooting assistance to customers
– Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
– Maintain a high level of world class customer service/professionalism to a wide range of customers.
– Recommend products that best suit the customer.
– Maintain a positive environment, working with co-workers and customers within a diverse culture.
– Excellent telephone manner and listening skills.
– he ability to relate to customers in a professional and courteous manner.
– he ability to work in a team environment.
– he ability to work under pressure.
– he ability to sit for long periods of time.
– Excellent attention to detail and multi-tasking ability.
– Self-motivation to work under his/her own initiative.

Contact Centers
Customer Service
Team Performance
Employee Benefits Design
Order Fulfillment
Telephone Manner

Level of education
Secondary Education