Job Opportunity at Empower Group Limited, Front Desk Administrator

Front Desk Administrator

Type: Full Time
Category: Admin & Clerical
Location: Arusha
Other Categories: Customer Service Relations , Energy & Utilities
Job Level: Intermediate
Deadline: 07th January, 2019

Roles and Responsibilities

  • Serve as the face of the company for the walk in or telephony clients
  • Ensure proper management of the reception area and receive visitors
  • Ensure proper mail handling and distribution
  • Receive guests, walk in customers and ensure they get proper assistance.
  • Effectively handle International office sales and maintain proper records of items sold for accountability
  • Handle telesales and queries from prospective clients
  • Ensure stock levels are well maintain to avoid shortage of stock
  • Assist Finance team in invoice processing and filling
  • Ensure cost effective measures are implemented in the use of travel, courier, etc.
  • Assist in customer complaints regarding warranty issues
  • Ensure all warranty returns are processed effectively.
  • Liaise with the sales teams and operations to ensure their orders are processed in good time
  • Ensure the administration department liaises effectively with all staff from all departments and that visitors and customers are attended to effectively
  • High quality front office management
  • Front office sales and upselling
  • Inventory management
  • Timely order processing
  • Effective and timely processing of warranty returns 

Educational Qualifications

  • Diploma in Office Management and equivalent 

Experience Requirements

  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines
  • Thorough knowldege of customer service, office management and basic bookkeeping procedures
  • Ability to use Microsoft office including Excel, Word, Access and Powerpoint.
  • The ability to create a positive, everlasting impression with the most professional , courteous and expedient manner and to continually strive for superior client service.
  • Enjoys dealing with people daily and is tolerant of rude people, polite but assertive.
  • Proactive, punctual and reliable
  • Good organizational and multitasking abilities
  • Business driven, people focused, with expectional influencing skills.


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Job Opportunity at Empower Group Limited, Front Desk Administrator Job Opportunity at Empower Group Limited, Front Desk Administrator Reviewed by Ajira Yako on Friday, December 21, 2018 Rating: 5
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