Friday, January 25, 2019

Customer Service Representative Job at DRG Tanzania

About us: DRG is one of the World’s leading independent distributors of content. We are proud to be a truly independent partner - as we do not own production companies and are not owned by a broadcaster, we are uniquely positioned to sell every programme we represent on its own merit and, we do not operate in a competitive environment with any of our production partners. Our commitment is simple: to be passionate about the programmes we offer; to sell strategically and effectively; to be innovative in our marketing approach; and to be clearly accountable to our clients

Title: Customer Service Representative

Description: Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Job Description

  • As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers
  • Recommend products that best suit the customer.
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills.
  • he ability to relate to customers in a professional and courteous manner.
  • he ability to work in a team environment.
  • he ability to work under pressure.
  • he ability to sit for long periods of time
  • Excellent attention to detail and multi-tasking ability.
  • Self-motivation to work under his/her own initiative.


  • Contact Centers 
  • Customer Service 
  • Coaching 
  • Team Performance 
  • Employee Benefits Design 
  • Teamwork 
  • Order Fulfillment 
  • SIT 
  • Troubleshooting 
  • Telephone Manner 

Level of education 

  • Secondary Education