Tuesday, February 12, 2019

IT Service Desk Officer Job at Henry Jackson Foundation Medical Research International (HJFMRI)

Henry Jackson Foundation Medical Research International (HJFMRI) In Support of the U.S. Military HIV Research Program (MHRP)is an internatP)is an international non-governmental organization working in several countries providing care and treatment to people affected by HIV/AIDS and conducting research studies and has been actively involved in HIV and AIDS programming for over 30 years.

HJFMRI implements PEPFAR funded HIV prevention, care and treatment activities in the Southern Highlands, providing resources, personnel ans, personnel and services to the Zone. The program has expanded from supporting the Mbeya Zonal Referral Hospital in becoming a hub for anti-retroviral treatment in the Southern Highlands zone; to community support through decentralized services, with the overall objective of implementing research, clinical HIV, preventiol HIV, prevention, care and treatment services in Mbeya, Rukwa, Katavi, Ruvuma and Songwe regions in the zone.

In collaboration with the Ministry of Health, Community Development, Gender, Elderly and Children (MoHCDGEC) and community NGOs, HJFMRNGOs, HJFMRI has been leading a comprehensive HIV and AIDS care and support program in the Southern Highlands of Tanzania since 2004. The program, which is sub-contracting with Regional Health Management Teams (RHMTs) and 14 community outreach partners, extends to 25 district councils in the five regions. Collee regions. Collectively, the zone, which has one of the highest HIV prevalence rates in Tanzania, represents a catchment area with close to 6 million people (13% of the population of Tanzania mainland). Despite remarkable achievements made over the past ten years, the expansion of HIV care and treatment interventions remterventions remains critical both at the facility as well as the community level.

HJFMRI is seeking qualified candidates to fill the position below.

Job Title: IT Service Desk Officer
Reports to: IT Manager
Location: Mbeya
General Overview:

The Information Technology Service Desk Officer reports to the IT Manager and provide user support on HJFMRI-Tanzania computer applications and platforms. Troubleshoot reported problems or escalate for urgent attention, or advice on the appropriate cause of action.

Duties and responsibilities:

Maintains a thorough knowledge of the organization and adheres to al HJFMRI organiza- i tional standards.
Assist to Complete Knowledge on Designing and documenting databases with Data Modeling.
Serve as liaison between department staff and the ICT unit to resolve issues reported from staff through itsupport@wrp31T-t.org 31T email.
Assisting in Implementing, administrates and maintaining databases.
Assist in Troubleshoot computer problems.
Track and route problems and requests and document resolutions.
Performs routine preventive maintenance on hardware and software.
Work one-on-one with staff on applications assistance.
Provide recommendations on department applications best use.
Identify and escalate situations requiring urgent attention.
Perform hardware and software installations.
Provide on-the-job assistance to new department staff members.
Provides at all times a professional, courteous and rapid response to individual users.
Support regular and reliable backups and ensure that the Data backup and system are functioning.
Respects confidentiality in discussing staff and partner organizational matters, also maintains confidentiality of HJFMRI and its project, fiscal and personnel related informa­tion.
Reports to work regularly and on time.
Assists in other duties as needed and directed.

Education and/or Experience

Bachelor’s degree from four-year College or university
One to two years related experience and/or training; or equivalent combination of technical education and experience.
Computer Skills

The folowing computer proficiency is (are) required: Internet Explorer; Microsoft Access; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Publisher; Microsoft Word; Lotus Notes.

Other Skills and Qualifications:

Ability to read, analyze and interpret general technical procedures or governmental regula­tions. Ability to write reports, business correspondence and procedure manuals. Fluent in English and Kiswahili.
Ability to calculate figures and amounts (basic math).
Knowledge of and experience with: LANS/WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/soft- ware; JavaScript, HTML, Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers, etc.).

Cover letters and resumes should be sent by mail through post/EMS/DHL/ or any reliable Courier to the Human Resources and Administration Manager, P.O. Box 6396, Mbeya or transmitted by email to; recruitment@wrp-t.org

NOTE: to be considered, applicants must put the TITLE OF THE JOB in the SUBJECT LINE, hand delivery applications are not accepted. Deadline for submission of the application is February 21, 2019. Those who do not meet the minimum requirements as detailed above should not submit applications.

APPLY TO: recruitment@wrp-t.org Before February 21, 2019.

HJFMRI is an equal opportunity employer;
women are highly encouraged to apply.