Wednesday, 8 May 2019

Key Account Manager Job at Vodacom Tanzania - Dar es salaam



Job Title: Key Account Manager – VDEBU34

Role purpose:
To acquire new Customers Accounts for Vodacom Enterprise Business Unit and drive profitable revenue contribution and increased market share from Fixed products and solution offerings.

Key accountabilities and decision ownership

  • Responsible for the in country acquisition of Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom
  • Meet monthly targets as per agreed KPIs and KPAs in order to increase the annual targeted Enterprise sales.
  • Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).
  • Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
  • Works collaboratively to provide direction on the service relationship for nominated accounts
  • Inputs to decisions on new propositions, product mix and services for customers
  • Manage customer expectation by aligning various units to ensure end to end timely deliveries within manning SLAs.
  • To Interpret and understand client brand need and their budget and communicate the same to the management to capitalize on it.
  • Evaluation of competitors strategies and obtain their weaknesses communicate the same to the internal design team and advise the management to capitalize efforts so as to win tenders and pitches.
  • Maintain Customer relationships in order to maintain churn rate not above 5% of Individual Existing and new business per annum relative to the Individual targets
  • Ensure relative target on Mobile Voice, Mobile Data and Fixed revenue are met


Core competencies, knowledge and experience

  • Experience in solution sales and relationship management (Track record of enterprise solution selling) within Medium and Large companies. Knowledge of mobile Voice, Mobile data and Fixed Line operations, and a technical sales background preferable
  • Proven results in successful account acquisition and development in an enterprise multi-national environment.
  • Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.
  • Extensive knowledge of Vodacom products and services and their value to customers
  • Multilingual desirable.
  • Demonstrated success in networking at senior levels amongst industry leaders with strong relationship management skills
  • Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers
  • An understanding of corporate governance in complex organisations.
  • Ability to work and manage in an ambiguous/changing environment
  • Proactive, self-motivated, ability to work independently, prepared to cold-call


Must have technical/professional qualifications:

  • Bachelor Degree in Business Administration or equivalent
  • Basic account knowledge
  • Experience in handling Key Accounts
  • Minimum of 1 year Experience in sales and service
  • At least 2 to 3 years of progressive experience Sales, Marketing and Customer relations supervision.
  • Computer knowledge essential
  • Ability to communicate fluently in English
  • Great presentation skills 


Job Type : Full-time
Employment Type : Permanent
Closing Date : 15-May-19, 11:59:00 PM

TO APPLY CLICK HERE


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