Friday, October 4, 2019

Job Opportunity at CRDB Bank, Head, Enterprise Applications

Head, Enterprise Applications  

CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009. Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

We are looking to recruit suitably qualified and competent individuals to join our ​Information and Communication Technology ​on the following positions:

Head, Enterprise Applications

Principal Accountabilities

Responsible for Service Management: Network Operating Center (NOC), Services Desk (Single contact / ownership / custodian for all ICT Requests, Incidents and Problems management), Logical Access Management (LAM), Change Advisory Board (CAB) Coordination, Service Continuity Management, Supplier / SLA Management.

Responsible for software systems / applications in:
Core Banking Applications: Core Banking System (CBS), CBS Change & Projects, Payment Systems (SWIFT, Cheque Truncation, Trade Finance, Treasury, etc.)
Business Applications:    Back-office      banking            systems:           Loan             Origination, Reconciliation, CRM, etc.
Office Applications: Office Automation, Collaboration systems (Email, Intranet, etc.):
Microfinance Solutions: Mass-market self-service Digital banking systems.
Data Management Systems: Reporting systems (e.g. IFRS), Data WareHousing (DWH), Data Analytics, Artificial Intelligence (AI), etc.

Other responsibilities

Sets the organizational policy for the management of the application estate and ensures that policy is reflected using best practice.
Develops strategies to ensure future business requirements are addressed through projects and enhancements.
Overseas maintenance and second level support for all applications within the organization.
Works closely with the Infrastructure Head to ensure availability of Core systems to service level requirements.
Setting SMART Objectives and conduct Performance Evaluation for Direct Reports in the section
Prepare monthly progress update reports of the section.
Prepare and manage annual budget (CAPEX & OPEX) of the section.
Setup and implement cost saving initiatives.
Develop & update policies, procedures and processes to improve efficiency & productivity

Knowledge and Skills 

Strong knowledge of Core Banking Systems, IT Service Management systems, Business & Office systems.
People Management & leadership knowledge. Be a team player that motivates and trains other team members.
Leadership and personnel management skills.
Strong interpersonal, written and oral communication skills.
SLA and vendor Management skills.
Strong ICT applications support skills.

Education Qualifications and Experiences required for the Role

Post graduate or equivalent degree
Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering or equivalent or related undergraduate degree
At least one of the two degrees should be ICT related
At least one professional qualification in ITSM related area (i.e. ITIL or COBIT)
Project management certification or recognized training
At least 5 years in Senior Manager role overseeing support of core banking systems and Payment systems applications in a bank of similar size and scale.
At least 10 years of experience in ICT related role.
At least 5 years of experience FSI industry.
Experience playing lead role in implementation of a Core banking Systems.


CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive package commensurate with the demands of the position.


Interested candidates who meet the criteria should submit an Application Letter accompanied with copies of academic transcripts, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources not later than ​9th October 2019.

Director of Human Resources

CRDB Bank Limited

P.O. Box 268


Tel: 022-2117441/7


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