Saturday, 2 November 2019

Job Opportunity at Standard Chartered, Tele-Collection Officer Unsecured Retail Clients


Tele-Collection Officer Unsecured Retail Clients  

About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

SHEME LENDING MANAGEMENT

  • To administrate such schemes as TSC, DOD and others that require physical call back verification to enhance efficiency in loan processing
  • To ensure that all scheme lending agreements are prepared and signed as per the agreed guidelines
  • To effectively manage the advise of loan repayments due to the Bank from the various Scheme companies as per the advised payroll/disbursement calendar
  • To send a list of all cleared loans per company and Issue Stop payment instructions to customers on request.
  • To manage any service related queries/complaints from Scheme Administrators
  • To consistently review the scheme lending process to ensure maximum efficiency
  • To work closely with Collections, CRC and Salaries to resolve any anomalies with loan disbursements, repayments or reporting


PROCESS FLOW AND REPORTING

  • To monitor the performance of each department against the prescribed process flow , generate relevant reports and develop action plans to address any shortcomings
  • To receive applications from sales channels under centralised application processing, update the applications on a tracker, Send the applications for HR/ payroll sign off, once singed Update on the tracker and send to loan centre for processing. For returned applications – send the forms to sales point for necessary amendments maintain the tracker for trend analysis.
  • To monitor the end to end process to ensure the Turn Around Time is within agreed standards
  • To closely monitor returned applications to ensure appropriate action is taken on each application
  • To get a list on all split drawdown applications from GB Ops & Send communication to sales point confirming clearance, Receive clearance documents from sales point & Send communication to GB Ops for disbursement of retained amount. Send a copy of the clearance to GB Ops & Deliver the clearance documents to various companies for deletion of deductions for loans cleared by SCB.

SERVICE QUALITY

  • To manage service related queries from both Scheme Administrators and Internal customers
  • Improve customer service standards in the Employee Banking in line with Group initiatives e.g. Outserve, Customer Complaints Management etc
  • Provide support to Branch/Customer Sales and Service Managers/ Direct Sales Managers on quality issues
  • Work with Credit and Service Quality to review and improve on the end to end process

RISK MANAGEMENT

  • Responsible for tracking Risk Management returns in the New Business
  • Reconciliation of all Sundry and Suspense accounts in the New Business


COMPLIANCE

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’ efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.



Our Ideal Candidate

  • University Graduate with at least 2 years experience in consumer business.
  • An in-depth understanding of the unsecured loans process
  • In-depth knowledge of products, services and delivery channels available to unsecured customers
  • Strong analytical, problem-solving, decision-making and  management skills
  • Ability to manage key relationships both internally and externally
  • Good knowledge of Credit Risk Management
  • Ability to use Microsoft Office and other systems in the unit
  • Credit analysis would be an added advantage
  • Proven track record and attention to detail
  • Keen customer focus to ensure customer needs are met
  • Working of key systems such as  LOS/ DATASTORE/ EBBS
  • Presentation skills and a good team-player Complexity in the job arises from the following factors:
  • The mass market nature of the unsecured lending business makes it difficult to bundle all customer needs into a specific template to enable non-subjective credit decisioning.
  • Therefore one needs to identify trends in product performance to enhance our product offering.
  • Different companies targeted for scheme lending have different internal policies and procedures.
  • This role requires one to be vigilant to ensure scheme agreements are not breached and processes consistently reviewed to enhance efficiency.
  • Liaising with the various sales channels to ensure better quality applications
  • Identifying training gaps


Judgement in the job is required on a day to day basis for:

  • Identifying applications that deserve to be appealed
  • Advising scheme administrators on various issues
  • Prioritising action plans to ensure maximum impact
  • Identify training needs due completeness of applications and approval rate



Apply now to join the Bank for those with big career ambitions. 

Job: Operations
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 31/Oct/2019
Unposting Date: 14/Nov/2019

CLICK HERE TO APPLY


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