Saturday, January 4, 2020

Job Opportunity at Danish Refugee Council, Information Management Assistant- Inter- Agency Help Desk

Job Opportunity at Danish Refugee Council,  Information Management Assistant- Inter- Agency Help Desk

Job title: Information Management Assistant- Inter- Agency help desk, GFD

Employment category: Grade E, level 1

Reporting to: GFD Project Manager

Technical line manager: Area manager

Direct reports: –

Unit/department: GFD

Location: Kibondo (Nduta/Mtendeli)

Authorization level: –

Overall purpose of the role: The information management assistant- inter-agency is responsible for supporting the inter-agency GFD feedback mechanism, handling complaints/feedback from the community, managing complaints/feedback to go through the feedback cycle, providing general administrative support to the inter-agency Help desk.

Responsibilities: (in bullet points)

  • Receive feedback/complaints/request for information from the refugee community at the inter-agency help desk collaborate with other feedback colleagues to ensure timely response is provided to refugees’ complaints, concerns or queries.
  • Assist refugees at the inter-agency help desk as appropriate by providing information, signposting to other agencies, writing referrals to other agencies
  • Accurately record complaints/feedback/requests in the Feedback Database using computerized systems and procedures
  • Ensure accuracy and confidentiality of data and information about complaints and feedback given by refugees and ensure that information is stored safely.
  • Participate in routine feedback sessions with community and/or its leadership structures
  • Participating in other UNHCR /Inter-agency GFD feedback mechanism activities
  • Perform any other duty as assigned by the GFD Project Manager
  • Experience and technical competencies: (include years of experience)
  • At least 2-year experience in working in refugee context
  • At least 1-year work experience in implementing GFD activities or related sector
  • Previous experience in international organizations

Education: (include certificates, licenses etc.)

Bachelor Degree in social sciences, political science, development, law or other related fields

Application due: 1/14/2020


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