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Job Opportunity at Tanga - UWASA, Customer Service Assistant II


POST CUSTOMER SERVICE ASSISTANT II – 1 POST

POST CATEGORY(S) ENGINEERING AND CONSTRUCTION

EMPLOYER Tanga Urban Water Supply and Sanitation Authority(Tanga-Uwasa)

APPLICATION TIMELINE: 2021-04-12 2021-04-26

JOB SUMMARY N/A


DUTIES AND RESPONSIBILITIES

  • Provides information to would-be customers on the procedures and systems for accessing the Authority’s services and assists them to access such services;
  • Attends to customer complaints, and if necessary directs customers to appropriate officers who can handle the complaints;
  • Provides information on the Authority’s services to walk-in customers;
  • Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;
  • Keeps a proper log on all complaints received and the manner in which such complaints have been dealt with;
  • Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
  • Provides information to would-be customers in the field on the procedures and systems for accessing the Authority’s services and assists them to access such services;
  • Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
  • Performs such other related duties as may be assigned by the Customer Services

Manager from time to time


QUALIFICATION AND EXPERIENCE

Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing/Pipe Fittings or any other relevant qualificationsfrom a recognized Institution.


 REMUNERATION Attractive remuneration package in


The deadline for submitting the application is 26 April 2021


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