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Job Opportunity at Sandvik Mining, Order Desk Officer


Order Desk Officer

Location: Mwanza, Tanzania

The purpose of this role is:

To provide customer support and queries as required. Support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.

Duties and Responsibilities

  • Liase with the inventory planners and secure the replenishment stock for customers.
  • Answer all incoming customer calls/emails in a professional manner.
  • Receive, process and expedite parts orders and enquiries for customers.
  • Handle complaints from customers, liase with manager to ensure appropriate action is taken.
  • Educate the customer on the product/services available to them.
  • Work with Sandvik processes with ERP SAP system and all integrated systems and applications
  • Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company.
  • Identify potential customer needs/opportunities to grow the business.

Your profile 

  • Degree / Diploma in Logistics/Supply Chain Management
  • 2-5 years’ experience in a customer service role
  • Relevant experience in Mining industry
  • Knowledge of Aurora/Finance software, experience and skills within ERP system SAP, Microsoft Office 365.
  • Experience in Call Centre/Reception software
  • Experience in customer service and handling complaints

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