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Job Opportunity at Standard Bank/ Stanbic Bank Tanzania, Head, Coverage, BCC Clients

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Job Details

Test Division Summary

Job Purpose

  • To own, localise and execute the Business and Commercial Banking (BCB) strategy (including Local Corporates in agreement with Wholesale Banking) for country.
  • Deploys locally relevant client value propositions in strategic focus sectors in order to deliver scale, client value and bank commercial value in line with business objectives. Owns and drives the effective deployment of direct banking solutions to meet the needs of all business owners. Builds and maintains effective relationships with clients across Business and Commercial banking in order to entrench our position as a partner for growth amongst businesses ofall sizes across multiple industries. Effectively and proactively manages the risk associated with the portfolio whilst ensuring growth objectives are attained.
  • Responsible for the localisation and execution of our platform and ecosystem strategy including the identification of local market 3rd Party solutions.
  • Promotes a client experience aligned with the strategic value drivers, with the objective to establish ourselves as a partner for growth anticipating and delivering solutions that address the business needs through their life cycle. Identify, recruit, lead and retain a team of highly skilled and motivated business specialists in order to meet the needs of our clients and enable us to win new business, growing our market share to appropriate levels.

Key Responsibilities/Accountabilities

  •  Must adhere to all licence   requirements for the Business and Commercial Client’s segment.
  •  Accountable to co-create (With   Domain Head), monitor, deliver and manage the in-country execution of the Business   and Commercial Clients strategy in alignment with Group requirements.
  • Co-develops (With Domain Heads) and implements the Business and   Commercial Banking toolbox for country and deploys in country.
  •  Leads and enables and environment   that enables client turnover growth.
  •  Grows scale and market share within   country.
  •  Delivers average revenue growth per   client in line with objectives to broaden the earnings base.
  •  Lead and drive for the achievement   of agreed client growth.
  •  Lead and drive for the achievement   of the agreed DTB ratios.
  •  Lead and drive for the achievement   of NPS.
  •  Lead and drive for constructive and   speedy resolution of customer queries and complaints.
  •  Lead and drive for high levels of customer   satisfaction.
  • Implements the client journey and   full value proposition (beyond financial services including platforms) for   the Business and Commercial segment across country market.
  • Retains a key focus on client   relationships, client experience and operational efficiency.
  • Identifies client trends through   internal and external insights, informs strategic nuancing for country by   engaging with clients and leveraging client analytics.
  • Partners with Client Solutions and 3rd   Party partners and ecosystems partners for the delivery of integrated multi-products   and services propositions for the client.
  •  Maintains alignment with other   segment heads in order to ensure excellent client proposition delivery and   reduction of duplication across segments.
  •  Monitors implementation of agreed   financial and non-financial outcomes and ensures that remedial actions   are implemented.
  • Creates multi-product client   experiences to address business events, distributed through client engagement   platforms.
  • Delivers   SBG and 3rd party products and services to the Business and   Commercial Clients through client centric platforms.
  • Defines and implements the financial   outcomes in agreement with Group Business and Commercial CEO and the country CEO   EXCO.
  • Sets and   monitors appropriate capital and liquidity requirements in conjunction with CEO,   Country and CEO, Business and Commercial Clients.
  • Verifies that the design and   development of Business and Commercial Clients objectives are achieved within   agreed market and conduct risk parameters.
  • Accountable for overall risk   management and adherence to all governance standards for the continued  sustainability of the Business and Commercial Clients.
  • Develops appropriate recovery and   resolution plans to protect Business and Commercial Clients from any untoward   event.
  • Drives or satisfactory audit   outcomes and ensures that there are no repeat unsatisfactory findings as  gauged by Group Internal Audit
  • Develops client risk appetite based on the defined framework which is   signed off by Group Business and Commercial Clients CEO and Group Chief Risk   Officer.
  • Implements and monitors risk management across Business and Commercial   Clients (e.g., operational risk, credit risk, ecosystems risk and partner   risk management).
  • Manages Operational Risk loss within   a tolerance limit of 1% of Gross revenue.
  • Sets the example and leads the team   in line with the Group’s leadership identity, core values and People Promise.
  • Enables integrated ways of working   and collaboration across the value chain to deliver for the client.
  • Inspires the team to deliver on the   Group’s shared purpose and instilling a culture which enables the Group to   evolve into a client led platform organisation.
  • Ensures alignment to the People and   Culture standards with regards to all employee-related matters.
  • Provides input into talent strategy   developed by People and Culture.
  • Identifies current and potential   employee skill requirements in consultation with the People and Culture   function.
  • Embed Vuka and   Care and Growth in all of the Business and Commercial Clients franchise.


Preferred Qualification and Experience

Type of qualification: Post Graduate Degree

Field of study: Business Commerce

Years: More than 10 years

Experience Description: A proven track record with significant experience in all facets of Business and Commercial Banking, including heading up a business unit or segment (Business Banking or Commercial Banking or other).  Knowledge and experience of country business and commercial clients, their needs and their markets, gained from an extended period of industry experience and demonstrable ability in high-level leadership in organisations of comparable size and complexity. A working understanding of how the 4th industrial revolution is impacting how financial services companies must anticipate and respond to the changing need of markets, clients and industries. A strong working knowledge of value and supply chains with an ability to articulate successfully implemented strategies that have delivered substantial client and bank commercial value. 

PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to TransactionFraudOpsSA@standardbank.co.za


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