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4 Job Opportunities at TANESCO, CUSTOMER RELATIONS OFFICER


POST DETAILS


POST: CUSTOMER RELATIONS OFFICER - 4 POST

POST CATEGORY(S): MARKETING,MEDIA AND BRAND

EMPLOYER: Tanzania Electric Supply Company Limited (TANESCO)

APPLICATION TIMELINE: 2021-10-15 2021-10-28

JOB SUMMARY ok


DUTIES AND RESPONSIBILITIES

i. To provide quality services to the customers to ensure their needs are timely and effectively attended; 

ii. To ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients; 

iii. To handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer; 

iv. To deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely; 

v. To regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and

vi. To advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.


 QUALIFICATION AND EXPERIENCE

  • Bachelor Degree/Advanced Diploma either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution. 
  • Computer knowledge is compulsory and, 
  • One year of working experience in the relevant field.


REMUNERATION: As per TANESCO’s Salary Scale

he deadline for submitting the application is 28 October 2021.


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