Job Opportunity at Rafiki-SDO, Case Management Coordinator

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Rafiki Social Development Organization


Rafiki Social Development Organization is a development and advocacy non-Governmental and non-profit sharing Organization working with Children, Youth, Marginalized and Vulnerable groups, families and their communities to reach their full potential by advocating for their rights and tackling the causes of poverty and injustice. The Organization was established in January 2005 and registered under the NGO Act of 2002, issued with a registration number No.00NGO/00006336 to operate in Tanzania Mainland. Rafiki-SDO in partnership with PACT implement the USAID Adolescents and Children HIV Incidence Reduction, Empowerment and Virus Elimination project (ACHIEVE). ACHIEVE is a five-year global effort to reach and sustain HIV epidemic control among pregnant and breastfeeding women, adolescents, infants and children. The project is funded by the U.S. Agency for International Development and implemented by a Pact-led consortium of top global HIV/AIDS partners. The ACHIEVE consortium works with USAID Missions, national governments and existing response partners to identify gaps in HIV prevention and treatment programming among target populations. As part of its strategy, ACHIEVE is working to prevent and respond to gender-based violence and to empower youth to own their own future.

To facilitate smooth implementation of this project, Rafiki-SDO wishes to recruit qualified, experienced, motivated and dynamic individuals in the following positions available;


Office location:  Mara Region

Work station : Musoma Municipal Council

Reporting to: Case management officer

Duration:    1 YEAR / Renewable (full time) 

Salary:    Attractive package 


  • Supervise Community Case Workers (CCWs) and provide continuous mentoring and support to      ensure delivery of high-quality case management services.
  • Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, M&E guidance, standard operating procedures (SOPs) and other job-aids that facilitate holistic case management at the household/community levels.
  • Ensure case management services delivered address the holistic needs of OVC and caregivers        including health, nutrition, education, protection, livelihoods, and psycho-social well-being.
  • Conduct quality step-down trainings to CCWs and facilitate monthly meetings in the field to introduce  new topics, improve quality, and reinforce guidelines and procedures.
  • Ensure CCWs complete required case management forms and case filing system is well maintained
  • Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors, Council Health Management Teams, District Social Welfare Officers, and ward level officials.
  • Create community linkages for broader community engagement of youth and caregivers in case management, child protection, parenting, etc.
  • Assist in mapping existing community cadres (Community Health Workers, Home-Based Care Workers, Para-Social Workers, etc.) in communities and assist government officials to recruit and select CCWs for the National Integrated Case Management Training for CCWs.
  • Ensure that all CCWs are oriented in the Child Protection Policy and Code of Conduct; take all cases of  child abuse seriously and follow national protocols to ensure timely reporting.
  • Ensure CCWs are coordinating with local structures including health facilities and Child Protection Committees (formerly known as Most Vulnerable Children’s Committees).
  • Assist in the development of a service directory for social services (in coordination with the Health and HIV services Officer) in implementation areas; update the directory at least once a year.
  • Submit timely updates to the Case Management Officer for inclusion in the quarterly, semi-annual,    and annual reports.
  • Document lessons learned and best practices for experience sharing and replication.
  • Perform any other relevant duties as assigned by the Case Management Officer.
  • Minimum required Qualifications, Experience and Skills Education:           
  • Certificate in Social Work or Public Health. Certificate in Community Development, Community Economic Development (CED), may be considered.
  • Diploma or higher, in the above-mentioned fields will be an added advantage.


  • Strong M&E skills and experience in strategic information
  • Excellent written and oral communication skills in Swahili and English including excellent training skills in working with adult learner leaners, particularly at the community level.
  • Able and willing to work flexible hours as needed without constantly or close supervision
  • Demonstrate leadership and team building skills.
  • Diplomacy and negotiation skills that demonstrate ability to collaborate coordinate with a range of stakeholders and complex priorities.


  • At least two (2) years’ experiences in a field position with an organization in public health or OVC
  • Experience in Home Based Care (HBC), National Integrated Case Management Systems (NICMS), PEPFAR OVC/MVC differentiated care of services etc. is preferred.
  • Experienced with PEPFAR 3.0 funded project in Tanzania.
  • Experience implementing program and donor regulations, systems, and procedures.
  • Experience in an Appreciative Inquiry (AI) approach in development and social work.


If you believe you are the ideal person we are looking for, please submit your application letter to Executive Director, 


P.O.BOX 177, 


Describing why you are the right candidate for this position, curriculum vitae detailing your experience, copy of educational certificates and three (3) professional referees from previous and current place of employment. Please send the application to  ajira@rafikisdo.or.tz, via Postal or by hand at Rafiki-SDO Musoma, Bweri street.

NOTE: For those who applying through email, should indicate the position title in email subject line. Rafiki-SDO will review the applications sent to the official e-mail address, Postal and application which will be submitted to Rafiki-SDO office. The closing date for the applications will be Tuesday, 12 April 2022, 17:00

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