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Job Opportunity at Vodacom, Key Account Manager

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Vodacom

Job Description

Description

Role purpose: 

  • To acquire new Customers Accounts for Vodacom Enterprise – All product lines.
  • Retention of the existing customer base
  • To increase the business in circa 5-10 accounts per annum.

Key accountabilities and decision ownership 

  • Responsible for acquisition in Mbeya of 5 – 10 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom
  • Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
  • Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom  customers
  • Works collaboratively to provide  direction on the service relationship for nominated accounts
  • Inputs to decisions on new propositions, product mix and services for customers

Core competencies, knowledge and experience 

  • Excellent analytical and logical reasoning skills translated from consumer insights
  • Excellent communication skills
  • Strong stakeholder management skills
  • Ability to anticipate customer, competitor and market dynamics
  • Strong customer service and customer satisfaction ethos. Delivering results.
  • Strong customer service and customer satisfaction ethos. Delivering results.

Must have technical/professional qualifications: 

  • 1 to 3yrs years’ experience in the industry or functional experience.
  • Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
  • Strong analytical skills and business acumen.
  • Build and maintain relationship with key stakeholders in the value chain.
  • Telecommunications experience would be advantageous.
  • Project knowledge and experience would be advantageous.

Someone staying in Mbeya will be an added advantage

Skills

  • Selling Business Outcomes
  • Social and Digital Selling
  • Sales Methodologies and Processes
  • Commercial Acumen in the B2B Environment
  • Customer Centricity
  • Sales Tools
  • B2B Product Knowledge and Proposition Delivery
  • Account Management
  • Competitor Awareness and Cross Sell
  • Critical Thinking
  • Building Rapport
  • Product/Solution Proposition Strategy and Design
  • Data Analytics and Insights
  • Dynamic Prioritisation and Multi-tasking
  • Business and Commercial Acumen
  • Storytelling
  • Objection Handling and Negotiation

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